Recently, one of our clients had an issue with their intruder alarm, which had been triggered twice in the middle of the night, on both occasions our team responded within 30 mins as we are the key holders for the buildings, we then communicated with the engineers to try and resolve the issue.
The result unfortunately is that the intruder alarm needs replacing, something the client already has plans for. In the short term however, they had an issue, business insurance can be deemed void if there is no intruder alarm or security presence in the building or on the premises.
The client asked us to arrange security on an enduring basis until the alarm was fixed, so initially 24-hour security to cover the weekend, with the start time being 90 mins away as their team were due to finish work.
During that 90-minute period we arranged the initial 24 hour coverage and subsequent shifts for two weeks covering all hours during which the buildings were going to be unoccupied.
How? One of the fundamental principles we run our business by is that we don’t like letting people down, which leads us to have a strong team. We don’t like letting each other down and we don’t like letting our clients down, in fact we hate it. We value our client’s choice to work with us and make ourselves available 24 hours a day to support.
One of the benefits of being a small, local security company in Reading/Berkshire is that we can be flexible in our ability to support clients.
If you need a security team you can rely on 24 hours a day with people you will get to know more than just saying hello, call us on 0800 772 0117.