Keyholding and Alarm Response

A majority of a business’ intruder activations are false alarms. This can be very frustrating for business owners and staff members, particularly those who have a responsibility to respond to alarm activation who could be called out of hours but need to be in work as normal the following day. For this reason we offer a keyholding and alarm response service to our customers, to provide peace of mind to your staff 24 hours a day.

Keyholding can be tailored to suit your requirement. Watchword can simply keep a copy of your keys in case of loss, but we can also provide alarm response, access control, perimeter security checks and any other service you require. The service will be customised to meet your needs.

Following an initial Health & Safety inspection and risk assessment, Watchword will retain a copy of your keys and have one of our staff members on duty at all times. Through randomly timed security patrols we can ensure your perimeter remains secure. Should your intruder alarm be activated, we take the call from the alarm company, so you are not disturbed, confirm the call is genuine and our response officers will attend site with the keys. Depending on the situation, we enter and silence the alarm. We will then investigate and if possible rectify the problem.

Should there be an incident ongoing we will address it appropriately, notify the appropriate parties, including the emergency services if required, reset the alarm, lock up and send a detailed report by email the next working day. We are working to British Standard 7984 2016, our key holding and alarm response services are simple, uncomplicated procedures.

Call 0800 7720117 to speak to a member of the team or email us at