Finding a reliable security team in the UK can be something of a minefield. There is often a lack of service quality for a number of reasons, smaller organisations are more personal but often unreliable. Larger organisations will only enter the market at a certain value and often suffer from similar quality issues. This affects the reputation of the industry.
This simple situation is the reason that Watchword exists – we are a high quality security service provider. But what does this mean? ‘High quality security service’ is a claim that many organisations make, so how do we prove it? We are writing a series of short blogs outlining how we operate.
Many organisations have values and we are no exception. Our company values have been updated after consultation with our security team to include ‘family’.
Our values are: family, respect, integrity, self-discipline and loyalty.
This change stems from the fact that the vast majority of our security team work for one thing above all else – their family. Therefore, we need to align our operation to support them in achieving their aim. This means we are slightly more flexible in supporting colleagues who have family commitments than other security companies might be. Too often, people are treated as a commodity in the security industry.
We can only achieve this flexibility because our team believe in it and take ownership, last minute client emergencies are dealt with in the same fashion as home related issues for our team – we work hard for one another and as a result, our clients get a more reliable security service.
Delivering this isn’t easy to begin with and relies heavily on effective communication between teams and strong personal relationships, which are topics we will discuss in future posts.
We are going to be writing a few more short blogs on how to deliver a high quality security service. It isn’t rocket science, but it makes a big difference to organisations who need it.
If you would like to talk about high quality security services then call us on 08007720117 or email firstname.lastname@example.org