Tag Archives: security officers

Building a cohesive security team

In our previous blog we talked about the importance of values in sourcing and maintaining a reliable security team – if the values of the business being are not aligned with those of the security team, we would not be pulling in the same direction. Therefore, we have ‘family’ as one of our values, a vast majority of us work for our family first.

Our aim is to build reliable security teams to service each of our clients, integrating with the Facilities Management team and adding value wherever we can. Security should be more than just a person in a uniform, our security officers aim to make your job easier.

The feedback we get from clients is consistent, our security officers are reliable and communicate effectively. This is a result of our approach to internal communication, each team member is trained in the Watchword Security way – communication is critical to our success. From their first day with the company, the team are encouraged to over communicate with the security management team.

Watchword take care of your security, leaving you to focus on what is important.

We use technology to ensure instant and secure communication from control room to site, security officers check in with the control room before their shift starts, on the hour whilst on site and when they leave the site. Missed check calls are highlighted and rectified, performance issues in the security industry and largely down to below par leadership, management and communication. One of the first steps in avoiding this is to ensure regular communication with the team on site.

We want our security teams to be professional, reliable, and confident in their position. Initially, once they have had their induction and started on site, we achieve this by asking them to direct any questions about the site and their role to the 24/7 security management team. This model leads to the shortest, steepest learning curve possible and ensures that security officers get up to speed faster than they might do in a less proactive company. This also minimises unnecessary questions to the client.

If you would like to talk about high quality security in the south east then call us on 08007720117 or email info@watchwordsecurity.co.uk

“We need security guards, today…”

Recently, one of our clients had an issue with their intruder alarm, which had been triggered twice in the middle of the night, on both occasions our team responded within 30 mins as we are the key holders for the buildings, we then communicated with the engineers to try and resolve the issue.

The result unfortunately is that the intruder alarm needs replacing, something the client already has plans for. In the short term however, they had an issue, business insurance can be deemed void if there is no intruder alarm or security presence in the building or on the premises.

The client asked us to arrange security on an enduring basis until the alarm was fixed, so initially 24-hour security to cover the weekend, with the start time being 90 mins away as their team were due to finish work.

During that 90-minute period we arranged the initial 24 hour coverage and subsequent shifts for two weeks covering all hours during which the buildings were going to be unoccupied.

How? One of the fundamental principles we run our business by is that we don’t like letting people down, which leads us to have a strong team. We don’t like letting each other down and we don’t like letting our clients down, in fact we hate it. We value our client’s choice to work with us and make ourselves available 24 hours a day to support.

One of the benefits of being a small, local security company in Reading/Berkshire is that we can be flexible in our ability to support clients.

If you need a security team you can rely on 24 hours a day with people you will get to know more than just saying hello, call us on 0800 772 0117.